With endless devices, chances are more that your app can crash or show bug anytime. Even a perfect app can pop up with minor bugs with devices that are too old to count on while making the app. Once you get acknowledge of that bug, you can solve it. Bugs are solved, crashes can be destroyed, but what about users? Once they are gone means gone. You can’t make them come back because, after getting dumped by your app, they quickly moved to another one. Plus, app store is full of similar apps; it will merely take a second for users to find the alternative.
Ok, I am not here to scare. It was just a brief of: what will happen when a crash or a bug occurs. All it means is: you will lose users. But there is a solution to every problem. Likewise, even if your app hits a bug or crash, you can hold your users with the help of some below given tips:
1. Real-time Monitoring
To hold users after crash, you first need to know the real reason behind it. May be it is the fault of your app or maybe it is device fault. To make your users understand you have to understand first. And to do this, you have to collect real time data telling you each move of app and its interaction with users. This data will tell where the app crash occurs through which you can reach to real reason.
2. Set Up a Post-Crash App Message
You won’t be available to communicate with the users when they collide with app crash. Additionally, not all users necessarily hit the bug. So, put an auto-message in your app and let it pop-up only when a user faces the crash. This will create a trust among user that you are working on crash and also it will let you know, who the user is and why the crash hits him/her only. You can write a sorry message with a promise that you will solve it soon.
3. Offer them a Reward
Users wasted their time to install your app and to use it for their benefits. An app ruins all their plans. That’s why they easily get angry and uninstall the app within a matter of seconds, once hit by a crash or bug. Sending them a message will surely calm them down, but sending them a reward will give guaranteed results. Send them something they actually appreciate like a coupon code or some discount as your apology. They will accept it and give you time to work on crashes.
4. Communication
Once you are done with repairing crash or bug, after getting enough information about it, your next step is to send user a personalized message telling them that the bug is solved and they can happily pursue with your app.
Wrapping Up
Respond quickly with post crash auto-message, reward time in return of their time, work on bug or crashes and send them a personalized message when things get sort out. These four steps will give you a good number of loyal users.
About OpenXcell
OpenXcell is one of the best app development companies – a best fit to your requirement list of app development. The company has attained a high reputation in tech market because of its past track record and non-stop growth. OpenXcell is happy to pursue with your future app development and marketing plans.
Ok, I am not here to scare. It was just a brief of: what will happen when a crash or a bug occurs. All it means is: you will lose users. But there is a solution to every problem. Likewise, even if your app hits a bug or crash, you can hold your users with the help of some below given tips:
1. Real-time Monitoring
To hold users after crash, you first need to know the real reason behind it. May be it is the fault of your app or maybe it is device fault. To make your users understand you have to understand first. And to do this, you have to collect real time data telling you each move of app and its interaction with users. This data will tell where the app crash occurs through which you can reach to real reason.
2. Set Up a Post-Crash App Message
You won’t be available to communicate with the users when they collide with app crash. Additionally, not all users necessarily hit the bug. So, put an auto-message in your app and let it pop-up only when a user faces the crash. This will create a trust among user that you are working on crash and also it will let you know, who the user is and why the crash hits him/her only. You can write a sorry message with a promise that you will solve it soon.
3. Offer them a Reward
Users wasted their time to install your app and to use it for their benefits. An app ruins all their plans. That’s why they easily get angry and uninstall the app within a matter of seconds, once hit by a crash or bug. Sending them a message will surely calm them down, but sending them a reward will give guaranteed results. Send them something they actually appreciate like a coupon code or some discount as your apology. They will accept it and give you time to work on crashes.
4. Communication
Once you are done with repairing crash or bug, after getting enough information about it, your next step is to send user a personalized message telling them that the bug is solved and they can happily pursue with your app.
Wrapping Up
Respond quickly with post crash auto-message, reward time in return of their time, work on bug or crashes and send them a personalized message when things get sort out. These four steps will give you a good number of loyal users.
About OpenXcell
OpenXcell is one of the best app development companies – a best fit to your requirement list of app development. The company has attained a high reputation in tech market because of its past track record and non-stop growth. OpenXcell is happy to pursue with your future app development and marketing plans.